name: john
Sutherland Global Services in Healthcare
01 May, 2010
Healthcare industry is one of the key industries and is growing at a rapid pace. Being customer-centric, this industry needs to deliver high quality customer support service. It involves many processes related to health insurance, patients' records, administrative tasks, claims processing and others that need to be managed diligently. Sutherland Global Services offers high-end solutions to this industry and help in cost reduction to a great extent. Sutherland helps the healthcare industry to increase its profit margins by offering efficient solutions through its highly skilled professionals, advanced technology and proven management methodologies at low rates.
Our services increase accuracy in the rate of bill processing and claims processing. It also reduces turn-around-time of reporting and thereby increasing the productivity and profitability. It follows flexible management methodologies that can be tailored according to the needs and requirements of the client. Its customized Six Sigma processes and strategies leverage to the business operations of health care industries.
We carry out the below listed BPO services in the field of healthcare:
Member Acquisition: Sales and marketing such as inbound telemarketing, outbound telemarketing, online sales assistance, quoting, lead generation, direct response programs and enrollment inquiries.
Member Care: Member inquiries related to coverage, claims, coordination of benefits, PCP, emergency or urgent care, referrals, ID cards and prescriptions.
Provider Care: Provider inquiries related to eligibility, copays/limits/deductibles, patient information, coverage, referral requests, policies/procedures, plans and products, health and wellness.
Back-Office: Non-voice processing such as claims data entry, edits/exception corrections, enrollment processing, account payable, accounts receivables.
Sutherland Global Services is a leading name when it comes to handling sales, customer service, claims management, and back-office processing operations. Living up to the company's global stature, we have state-of-the-art facilities at United States, United Kingdom, Mexico, Philippines, and India. We cater to Fortune 1000 clients and have more than 40 clients that fall in the Fortune 500 category. We help our clients to explore new prospects and generate more business while retaining the old ones. Sutherland Global Services see right from the conversion of marketing inquiries to closed sales, reduction of administrative costs for manual, paper-intensive processes to customer satisfaction. For more information on Sutherland Global Services, please browse through http://www.suth.com
Our services increase accuracy in the rate of bill processing and claims processing. It also reduces turn-around-time of reporting and thereby increasing the productivity and profitability. It follows flexible management methodologies that can be tailored according to the needs and requirements of the client. Its customized Six Sigma processes and strategies leverage to the business operations of health care industries.
We carry out the below listed BPO services in the field of healthcare:
Member Acquisition: Sales and marketing such as inbound telemarketing, outbound telemarketing, online sales assistance, quoting, lead generation, direct response programs and enrollment inquiries.
Member Care: Member inquiries related to coverage, claims, coordination of benefits, PCP, emergency or urgent care, referrals, ID cards and prescriptions.
Provider Care: Provider inquiries related to eligibility, copays/limits/deductibles, patient information, coverage, referral requests, policies/procedures, plans and products, health and wellness.
Back-Office: Non-voice processing such as claims data entry, edits/exception corrections, enrollment processing, account payable, accounts receivables.
Sutherland Global Services is a leading name when it comes to handling sales, customer service, claims management, and back-office processing operations. Living up to the company's global stature, we have state-of-the-art facilities at United States, United Kingdom, Mexico, Philippines, and India. We cater to Fortune 1000 clients and have more than 40 clients that fall in the Fortune 500 category. We help our clients to explore new prospects and generate more business while retaining the old ones. Sutherland Global Services see right from the conversion of marketing inquiries to closed sales, reduction of administrative costs for manual, paper-intensive processes to customer satisfaction. For more information on Sutherland Global Services, please browse through http://www.suth.com
People @ Sutherland Global Services
07 September, 2007
At Sutherland Global, we firmly believe that the true strength of a company is its employees. We derive strength from the enthusiasm of our self-motivated people and ensure that those who are not motivated are charged with new energy on a regular basis. People are our most valuable assets and we make sure that they are well-looked after by us.
Apart from delivering high quality customer management services to our clients, we emphatically prioritize our employees’ welfare. We are a team of passionate people who are professionally driven. The work culture at Sutherland Global Services is really conducive to the processes undertaken to provide our clients with top of the line BPO services. The challenging work atmosphere at Sutherland stimulates minds and our employees work together as a cohesive team. We believe in delivering extraordinarily outstanding results.
A competent leading faculty provides the necessary vision to the organization. We are committed to the highest standards of fair work and play and consequent professional and personal growth. The individuals grow with the organization as they progress through one phase of their career to another. Each and every contribution by our employees is held in high regard and is highly appreciated.
Sutherland Global Services is bent upon the maxim ”as you sow so shall you reap” and ensure employees welfare to deliver exceptional results. We have many employees who have stayed with Sutherland Global for more than 15 years. Topping the list of people with 15+ years of service are:
- Dan Lang – 19 years
- Bradley McDowell – 19 years
- Joanne Koening – 19 years
- Mike McGrady – 16 years
- Susan Snyder – 15 years
- Jill Parker – 15 years
- Mike Clifford– 15 years
- Scott Savage – 15 years
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