ForexGen Customer Service seeks to achieve the highest level of customer satisfaction.

ForexGen online trading services are available 24 hours a day from Sunday at 6:00pm EST to Friday at 2:00pm EST to support and offer the help needed by all ForexGen's clients through answering any questions they may have.

ForexGen provides full time assistances to support clients during the usage of ForexGen platform, whenever our clients face any problems during downloading or installing the platform ForexGen experienced stuff will help to overcome it.

ForexGen provides clients with full scale demonstrations and help for the technical issues.

Clients can contact ForexGen by using on of the following methods:

Global Phone Number.

Phone number: +1 212 4613 279

Dealing Rooms.

ForexGen dealing desk representatives are available during trading hours - 24/5 from Sunday 6:00pm EST to Friday at 2:00pm EST.

You are encouraged to contact the dealing room by phone ONLY in these situations:

• If you are not able to access the internet.
• Failing to receive a confirmation on an online order.
• Failing to connect to ForexGen server.

Whenever the trader asks for trading support, our team checks if the trader has performed the trading factually in order to facilitate the trading process and make it faster. Please pay attention to the following instructions before calling the trader support in the trading call center.

1.     Your account number (visible in your Summary Report under ACID). While the User ID number is unverified.

2.     Determine weather the order is a Market Order or a Limit Order and the number of units and the desired currency pair. ForexGen provides the trader with a factual changing quote stream. The prices can be changed more than three times at every second. Consequently the Market Orders will be maintained according to the current price the order was placed.

3.     Specify your trade as "I would like to buy 5 lots of USD/JPY during the Market with a stop loss of 102.45 and a take profit of 102.62. . .".

Remark: The given price is un-negotiable. Traders have no permission to hang on the phone waiting for price changes. All phone calls are recorded to ensure the integrity of transactions.

Request call back.

Please specify your comments or inquiry and one of our customer support representatives will contact you shortly.

ForexGen LLC is an online trading service provider supplying a unique and individualized service to Forex traders worldwide. We are dedicated to absolutely provide the best online trading services in the Forex market.
ForexGen LLC provides a unique online trading experience based on our intelligent online Forex trading package, the ForexGen Trading Station, including the best online trading system.

ForexGen LLXserves both private and institutional clients. We have a strong commitment to maintain a long term relationship with our clients.

Throughout our partnership with the industrial leaders, we are capable of delivering incomparable quality of online currency trading service.
The ForexGen LLC services are all controlled by the international banking and financial regulatory standards. ForexGen LLC is continuously providing the Forex market’s safest trading terms & conditions. Providing professional currency trading services that meet our client’s expectations is our first priority.

ForexGen principals:
ForexGen LLC customer satisfaction is our major objective. To reach our business goals, we strive to put our client’s goals in focus. We highly value our clients and always aim to exceed their expectations and cross the limitations encountered by the sophistication of the Forex trading industry.

The ForexGen’s provided services are all restricted and regulated by the international banking and financial regulatory standards. All our provided activities are supported by creativeness and modernization. Ambitious & motivated employees are working simultaneously to protect the customer’s confidentiality. ForexGen LLC is continuously providing the market’s most competitive conditions.

ForexGen LLC complies with the trade commissions in the USA, EU and Australia. Being registered by the commercial authorities in 18+ countries, we adhere to the United Nations Commission on International Trade Law (UNCITRAL).

Profile regulatory information
ForexGen LLC is complying with all applicable international laws and all financial regulations and procedures governing its industry in order to sustain the security standards in the financial services world.

According to the Federal Trading Commission (FTC) and Commodity Futures Trading Commission, all financial institutions are obligated in conformity with the anti money laundering laws (AML) that control money laundering and maintain the integrity and security of the international banking and financial institutions. ForexGen is regulated by the international authorities against money laundering and in full compliance with the International Laws.

This is the reason why our customers have to provide us with identifying documentation and the documents proofing the origin of their funds in order to secure that the funds that ForexGen LLC will receive are fully and legally originated according to the European Trading Commission and the European Anti-Fraud Office.

As the international banking standards imply, we preserve all the customer’s account information both personal and financial. Our target is to achieve our principal goal, which is gaining the customer’s confidence and reach to the maximum satisfaction level.

ForexGen LLC state-of-the-art encryption and confirmation rules and certification ensure that every trader’s contract is verified and secured.

ForexGen LLC is an online trading service provider supplying a unique and individualized service to Forex traders worldwide. We are dedicated to absolutely provide the best online trading services in the Forex market.
ForexGen LLC provides a unique online trading experience based on our intelligent online Forex trading package, the ForexGen Trading Station, including the best online trading system.

ForexGen LLXserves both private and institutional clients. We have a strong commitment to maintain a long term relationship with our clients.

Throughout our partnership with the industrial leaders, we are capable of delivering incomparable quality of online currency trading service.
The ForexGen LLC services are all controlled by the international banking and financial regulatory standards. ForexGen LLC is continuously providing the Forex market’s safest trading terms & conditions. Providing professional currency trading services that meet our client’s expectations is our first priority.

ForexGen principals:
ForexGen LLC customer satisfaction is our major objective. To reach our business goals, we strive to put our client’s goals in focus. We highly value our clients and always aim to exceed their expectations and cross the limitations encountered by the sophistication of the Forex trading industry.

The ForexGen’s provided services are all restricted and regulated by the international banking and financial regulatory standards. All our provided activities are supported by creativeness and modernization. Ambitious & motivated employees are working simultaneously to protect the customer’s confidentiality. ForexGen LLC is continuously providing the market’s most competitive conditions.

ForexGen LLC complies with the trade commissions in the USA, EU and Australia. Being registered by the commercial authorities in 18+ countries, we adhere to the United Nations Commission on International Trade Law (UNCITRAL).

Profile regulatory information
ForexGen LLC is complying with all applicable international laws and all financial regulations and procedures governing its industry in order to sustain the security standards in the financial services world.

According to the Federal Trading Commission (FTC) and Commodity Futures Trading Commission, all financial institutions are obligated in conformity with the anti money laundering laws (AML) that control money laundering and maintain the integrity and security of the international banking and financial institutions. ForexGen is regulated by the international authorities against money laundering and in full compliance with the International Laws.

This is the reason why our customers have to provide us with identifying documentation and the documents proofing the origin of their funds in order to secure that the funds that ForexGen LLC will receive are fully and legally originated according to the European Trading Commission and the European Anti-Fraud Office.

As the international banking standards imply, we preserve all the customer’s account information both personal and financial. Our target is to achieve our principal goal, which is gaining the customer’s confidence and reach to the maximum satisfaction level.

ForexGen LLC state-of-the-art encryption and confirmation rules and certification ensure that every trader’s contract is verified and secured.

Active traders who wish to enjoy the Forex trading advantages can work with the ForexGen account. ForexGen provides leverage up to 500:1 and 100,000 - 10,000 Trade Sizes. Open an account with as little as $250.

ForexGen offer swap-free accounts. Swaps will not be applied to ForexGen accounts.

ForexGen will not charge a fee of per traded lot round turn.

Opening a ForexGen trading account is easy, fast and secure. Just complete and submit your application online in just a few minutes. Representatives are available 24 hours a day, 7 days a week.

Account Size
The minimum amount required for opening a ForexGen Live trading account is $2,500 for standard Account and $250 for Mini Account but the recommended minimum investment size is $10,000 for standard Account and $1,000 for Mini Account. That is because of the high leverage and the extremely volatile nature of the Forex market.

Trade Size
All trades are executed in standard sizes of 100,000 base currency for standard Account and 10,000 base currency for Mini Account per one lot on the ForexGen trading platform. There is no maximum trading volume on the ForexGen trading platform.

Pip/Tick Value
Trading on the ForexGen Platform facilitates calculating the profit and loss. In the EUR/USD and almost the other 17 currency pairs, a movement of one pip/tick value in the exchange rate equals ten dollar profit or loss for standard Account and one dollar profit or loss for Mini Account in the account value per lot.

Margin Requirement
Guaranteed Limited Risk: The account equity, the total floating value of the account, is an important safety feature in the ForexGen system that prevents traders from losing more money than they have in the account. Should the account equity fall below the margin requirement of approximately 5%, the system will close all opened positions.

Spread
All spreads are fixed intra-day and night and ForexGen maintains fixed spreads during normal market conditions.

ForexGen also offers a "No Dealing Desk" execution option which does not provide fixed spreads or guarantee regarding slippage. Clients are able to select this option at ForexGen's discretion.

Liquidation
Any depreciation occurring to a point of depletion of an entire balance in Forex account, will be liquidated automatically without any margin calls.

Fees
ForexGen customers enjoy trading without commissions, transaction fees, overnight performance fees or execution.

Overnight positions (swap)
ForexGen offers swap-free accounts. Swaps will not be applied to ForexGen accounts.

Deposit currency
Clients can select to fund their live accounts with USD or EURO.

Reporting
Complete and full detailed reporting about the account trading activities are generated 24 hours a day, 7 days a week.

Opening a live Account Online
Opening a ForexGen trading account is easy, fast and secure. Just complete and submit your application online in just minutes. Representatives are available 24 hours a day, 7 days a week.

ForexGen presents specialized Forex online trading services. We support trading in variable currency pairs, available services 24 hours a day most of the week. Real time prices are supplied to facilitate the trading and make it more quick and efficient. Our trading terms & conditions are the most competitive trading terms & conditions for various trading kinds which represent our appreciation to every client starting from the smallest customers. ForexGen is re-setting professional trading technology, by a continuously tracing the competence offers and modifying our trading conditions and provided platforms.

• ForexGen LLC is providing an Executable Quotes which appears directly once the trader click the current bid or offer in the Forex trading platform. The orders aren't checked manually to prevent undesired price quoting. The bid/ask spreads (2 to 3 pips in the major currency pairs) are most of the time stable, and never freeze the prices in any situation.

• ForexGen LLC is permitting the immediate orders implementation with complete Confirmations and real time margin checking. In addition, automated fills are provided for all market orders.

• At ForexGen LLC filling the orders is instantly and accurate without difference between the quoted price and the execution price. In addition, Provided Stops and limits have no slippage. Generally we assure and guarantee that under all situations except the most unexpected volatile condition.

• The bid and ask prices usually modified, to buy the client's ideal support in taking the buy or sell decision. In addition to posting our bids and offers frequently at any market condition, giving you a fair chance to trade during important news events. Other TSPs don't allow you to trade on big market making news -they freeze their prices or widen their spreads when the market is volatile. At Forex Gen, we never freeze our prices.

• ForexGen LLC Advanced trading tools are at the client's reach, providing modified up to minute news, supports reporting each day & each week plus alerts of the real time trade.

• TRADING LIMITATIONS.
  
  ForexGen LLC at any time, in its sole discretion, may limit the number of positions which Customer may maintain or acquire through ForexGen LLC, and is under no obligation to effect any transaction for Customer’s accounts which would create positions in excess of the limit which ForexGen LLC has set. Customer agrees not to exceed the position limits established for any contract market, whether acting alone or with others, and to promptly advise ForexGen LLC if Customer is required to file any reports on positions.
  
  ForexGen LLC preserves the right to cancel any transactions found to be erroneous because of the market volatility, failure in the software or hardware of the trading platform or the connected parties. This cancellation is done without consulting with the Customer. The Customer hereby agrees on accepting the consequences of such cancellation either on, or against his favor.
  
  ForexGen LLC Preserves the right to ban any Customer from its trading platform, suspend any accounts temporarily or permanent at any circumstances where the account was suspected to perform one or more of the following forbidden activities:
  
  - Illegal pip hunting.
  - Illegal scalping.
  - Multi IP login at the same time.
  - Suspicious hedging of the same currency.
  - Harmful strategies.
  - Expert Advisor that are not approved by ForexGen.
  - Security threatening activities.
  - Any other hostile activities that threatens ForexGen, its customers, business partners and counter parties.
  
  ForexGen LLC risk management office has the right to estimate the risk scope and calculate the remaining funds to be paid out to the Customer after suspension. ForexGen has the sole right to cover its losses caused by the over mentioned activities prior to the suspension.

The Forex charts are the point of interest at ForexGen. Charts are a significant technical analysis tool for a trader that wants to perform successful trading. Currency charts represent a single period of time and that period could range from one minute to one month to several years.

To open a new Forex chart:

• Right-click the Market Watch window, then select the Chart Window options
• press the Ctrl + W key combination
• through the menu options File > New Chart
• Or clicking on "New Chart button" on the toolbar.

Charts has the ability to be customized. Charting Forex package can be manipulated to appear in many different ways. There are kinds of Forex charts that show price action:

• Line Chart: The line chart is a graphical representation of the historical exchange rate of a certain currency pair in a given period of time. The line is established and drew according to the closing prices connection of the day.
• Bar Chart: The bar chart is a currency chart represents the currency price, forming vertical bars in a day (e.g. every 60 minutes). Each bar contains 4 'hooks' (the opening, closing, high and low (OCHL) rates of transactions at a certain time interval).
• Candlestick Chart: The candlestick Forex charting is used to forecast the market. It represents OCHL prices as 'candlesticks' with a wick at each end. When the opening rate is higher than the closing rate the candlestick is 'solid'. When the closing rate exceeds the opening rate, the candlestick is 'hollow'. as a result of the colored bodies The candlestick provides a visual details more than any other chart.
•Point & figure charts: Point and figure patterns are essentially the same patterns found in bar charts but Xs and Os are used to market changes in price direction. In addition, point and figure charts make no use of time scales to indicate the particular day associated with certain price action.

ForexGen offers the most qualified Forex online trading platform which facilitates the online currency exchange services for different worldwide traders, companies and dealing centers

The major benefits of our platform:

• Following the current news of the Forex market
ForexGen online trading platform could accurately cover all the financial market situation, trading execution actions at Forex, futures and CFD markets.

• Variable currency basis
Variable currency could be exchanged where any currency could be considered as general currency in the whole online trading operation in all the countries with the their national currencies.

• Economy and productivity
Our trading platform enables implemented data transfer for their economy. It allows supporting great number of online currency exchange traders via a single server with the following patterns: Pentium 4 2 GHz, 512 DDR RAM, and 80 GB HDD. Using recent protocols decreases the requirements of the data link and their execution cost.

• Consistency ( dependability )
ForexGen platform offers a backup and restoration system to handle any damaging to the historical data. In addition, it supports a system which allows restoring the damaged historical databases in course of minutes using another server.

• Security
The whole information exchanged between the different parts of the system is encrypted by 128-bit key which assures the safety of the transferred data and prevents any other person form utilizing this data. To increase the security our system is a built-in DDos attacks guard system it also increases the stability of the server accessing.

• Provided by many languages
A Multilanguage Pack program is provided with ForexGen platform offering many languages where the trading platform interfaces could be translated to any language. Our Multilanguage pack enables the trader to build his language and integrate it into the platform. This multilingual service facilitates utilizing our trading platform to the worldwide trader.

• ForexGen trading platform interfaces
At our trading platform we provide MetaTrader 4 Server API which allows the customization of the platform according to the trader's desire. API advantages are:

•Providing additional analyzers to recognize the increasing. movement of traders.
•Providing integrated application with the other system.
•Increasing the server accessibility.
•Creating its own system functionality management mechanism.
•So many benefits are provided.

• Utilizing the web services
ForexGen provides the integration with the web services to reach the most qualified online trading services (www, wap). Thus, it allows the real time quotations and charts on the trader's site. In addition, it provides changeable tables containing competitive prices.

• Flexibility of the system
ForexGen platform has the ability to be highly customized where the trader has the ability to set all the platform parameters including the dealing session time and many more properties of the trading instruments.

• Sub-administration
This feature permits several important introducing brokers easily just in only one server. One server only is needed in order to execute all the ibs orders and managing the Forex trader account.

The Market Watch window is a floating palette. It has the ability to be dragged anywhere on the screen. The Market Watch window which is also called the Quotes Window shows the current prices of the traded currency pairs and the currency market news in the currency market. It also permits quick dealing with any currency pair.

The Market Watch window item can be accessed using the menu items View > Market Watch or by pressing the Ctrl + M key combination. In addition, the Market Watch button on the toolbar allows showing or hiding the Market Watch window.

The trader can start trading just by double click the desired vehicle and the Order Form will be opened. The Order Form can also be accessed by right-clicking the desired currency pair then selecting New Order.

An individual who is responsible for the entire financial portfolio of another individual or another entity. A money manager receives payment in exchange for choosing and monitoring appropriate investments for the client.

Benefits of being a Money Manager with ForexGen:

• Providing three different commission sources.
• Weekly commission plan.
• Easy & fast commission withdrawals.
• Fixed percentage of the profits.
• P = k * D “P=Profit, k=Variable Parameter, D=Deposits”

The money manager gets a fixed percentage of the profit previously agreed upon with the client for managing the client funds as a bonus feature.

Individualized services:

ForexGen Money Manager’s services provide an extremely competitive program for managing client’s funds in order to introduce new clients to the Forex Market without having them to trade. The Money Manager will be gaining commissions from two fixed sources and a variable one based on the amount of deposits you are managing in your money manager account. Money Manager's client's account can be activated with the agreement of their clients. Moreover, they will be enjoying the benefits of being a ForexGen family member:

• Up-To-Date RSS news feed.
• Lowest spreads in the Forex Market.
• Tremendous amount of Technical Indicator.
• Fast order execution.

An Example for one of the Money Manager’s bonuses:

Deposit Amount (US Dollars)	Bonus	Added to
$50,000	$1,500	Master Account
$100,000	$3,000	Master Account
$250,000	$7,500	Master Account
$500,000	$15,000	Master Account
$1,000,000	$30,000	Master Account

The most competitive trading conditions:

• 2 pips spread on six currency pairs.
• Providing online trading services without maintenance margin, margin call and no automatic closing of positions below the initial margin on weekdays for accounts with initial equity of up to $1 million US. The margin level have to be recognized Fridays at 23:00 CET and before public holidays.
• Leverages up to 1:200 for accounts up to $1 million US.
• Liquidity and 24/5 availability are the characteristic factors of the Forex market compared with other financial markets.

Dear Valued Client,

ForexGen keeping the New Year special promotion which is 20 % bonus on deposit as result of our clients request to extend this offer for February

It has been a great experience and pleasure working with you throughout this year, which witnessed major achievements in the business of ForexGen.

This has been realized thanks to your valuable support and cooperation

In appreciation of our successful cooperation over the past year, our entire team wishes you Happy Holiday Season to you and to your dear ones. We sincerely hope that 2008 will be a year of accomplishments for your business.

May this festive Season and the coming Year bring you Good Health, Happiness and Prosperity!

In this occasion ForexGen would like to offer you 20% bonus on every deposit you will make till the end of January 2008 as a gift to help you staring your trading activities

For more information about ForexGen current promotions and offers we would like to invite you to attend our webinars which will be held daily every 4 hours

If you are interested to attend one of our webinars please send us a feedback on info@forexgen.com and we will provide you with more information, by attending a webinar you will be entitled for a free gift from ForexGen, please contact us at info@forexgen.com for more details

Accept our best wishes,

ForexGen Marketing Department

www.ForexGen.com

 

Special Promotion for New Clients

Free cash bonus when you open your new live account withen the next 30 days. You will recieve a FREE cash bonus which will be added to your trading account. The cash bonus depends on the account type you open.

Open A New Live Account Now

To be able to withdraw your free cash bonus, you need at least to open 20 trading lots in period not exceeds 3 months.For more information about our current and future promotions, contact one of our customers support agents at promotions@forexgen.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or you can chat with our representatives, you can also request a call back from one of our agents by sending us your contact number and the best time we can reach you.

Trade, Compete, and Win - Begins the 1st of Every Month!

ForexGen has the pleasure to announce the launching of its first monthly Live Accounts contest,

This is NOT a demo contest

this is a live trading competition open for all live mini account holders. At the beginning of each month, the slate is wiped clean and traders have a new opportunity to win the monthly prizes.

What makes this contest unique?

All prizes are CASH prizes with no restrictions on withdrawing the prize money!

How Do I Enter?

You don't have to pay any fee to enter this contest, all ForexGen mini Accounts with a balance of "$1000" and a default leverage of 1:200 are entitled to participate in this contest upon their account holder request by sending an e-mail request on live.contest@forexgen.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it including their "live Account Number".

By the end of each month, the highest 5 accounts with the highest profits (including floating P/L) will be granted the following prizes:

First place: 50% of the account profit

Second place: 40% of the account profit

Third place: 30% of the account profit

Fourth place: 20% of the account profit

Fifth place: 10% of the account profit

(Profits will be added to the live account balance)

The contest starts on the first Sunday of each month at 10 pm GMT and ends on the last Friday of that month at 10 pm GMT.

Winners will be announced by the 15th of the following month. For more information about our current and future promotions, kindly contact one of our customers support agents at promotions@forexgen.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or you can chat with our representatives

You can also request a call back from one of our agents by sending us your contact number and the best time we can reach you.

Win Cash Prizes

ForexGen has the pleasure to announce the launching of the Demo Account contest on the first of every month.

Interested clients who wish to participate in this event shall send an e-mail request on demo.contest@forexgen.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it including the following information:

- Full name:

- Phone number

Also provide us with the following identification document:

" Certified copy of the information pages of account holder current valid passport or government issued photo ID"

After we receive your request we will provide you with further details and with your demo account login information which will be used in the trading contest.

By the end of each contest:

1. All participants that manages to open at least 20 lots will be awarded a Live Account with $50 credit

2. All participants that manages to open at least 20 lots and keep their demo account initial balance will be awarded a Live Account with $100 credit

3. The highest 5 accounts with the highest profits (including the floating P/L) will be awarded a Live Account with $250 credit.

The contest starts on the first Sunday of each month at 10 pm GMT and ends on the last Friday of that month at 10 pm GMT.

For more information about our current and future promotions, kindly contact one of our customers support agents at promotions@forexgen.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or you can chat with our representatives, you can also request a call back from one of our agents by sending us your contact number and the best time we can