Sutherland Global Services for BPO

sutherlandbposervices — Fri, 31 Aug 2007 14:22:04 +0000

Sutherland Global Services has its BPO centers in U.S, Canada, United Kingdom, Philippines, Mexico and India. Our client base boasts of rich and varied industry experience. With our global client base ranging from Fortune 500 companies to the promising business houses, we continually strive to provide them with the state-of-the-art services. Sutherland Global Services has achieved many certifications for implementing quality processes.

Our customer lifecycle management services includes various facets of customer care. It includes customer care, account management, technical support, and pay for support services. Our aim is to help our clients increase profitability by retaining customers, increasing customer satisfaction and improve overall competitive differentiation. We reach customers through telephone, email, chat or web self service all the while, ensuring revenue retention. We analyze right through the pre-sales support down to the post sales account and deliver customized services accordingly.

Our back office services include finance & accounting, order and document management, transaction & payments processing, HR management services. We help our clients streamline their operational processes and increase efficiency. Sutherland Global Services have deep domain knowledge and can manage almost any back office process operations for its clients.

Business Transformation and Process Consulting includes process consulting, business solutions design, platform development, and global transition planning and execution. We understand the client’s business first and do a thorough groundwork to understand the situation. Once we are clear about it, we formulate a suitable solution which is aimed at the problem along with enhanced profitability for our clients. We also help them have better insight into future developments and identify improvement areas.

We are the leading global service providers committed to the highest standards of professionalism and quality performance. For detailed information on the services carried out by the Sutherland Global, browse www.suth.com.